Updated Sep 2019
We love building great websites for our clients but just as important to us is making sure those websites continue to function and prosper. It's a bit like hiring a landscaper to build you a gorgeous garden and then have them keep the lawn mowed, the beds weeded, and the bushes trimmed. And since we’re experts at building high-functioning, compelling websites, we’re also experts in keeping them that way. Best of all, we’re here to answer your questions and help you deal with any issues that may arise from hosting to HTML.
All websites created by Eternity are required to live on our dedicated servers. Doing so allows us to ensure your website is always stable and secure.
Q: Where is my website hosted?
A: All websites that Eternity creates must live on our servers. However, if at any time you wish to move to a new web firm or web host, we will package up your site at no cost to send to the new firm. Though at that time, we will no longer be able to support your site. The company we use for web hosting is a datacenter called Single Hop. We are housed in their Chicago Data Center.
On top of that Eternity also has a 3rd party 24/7/365 security and monitoring team, so even when we are all sleeping, your server is being carefully watched over.
Q: What type of web server does Eternity use?
A: Eternity houses all of our clients on a single dedicated CENTOS server that we continually upgrade on a yearly basis at our datacenter in Chicago with Singlehop and no other companies are sharing with us. Because we are constantly upgrading the server, feel free to contact us to get a list of the current server stats.
Q: How is my website backed up?
A: Eternity backs up all of our client's websites daily, weekly and monthly on rotation to a 3rd party secure server out of the location of our web server. Our CMS we use called MODX also includes version control that saves a restore point of a page every time it is saved. If a site is needed to be fully restored, there is no cost to the client. A full site restore generally takes less than 1-hour.
Q: How much does web hosting cost with Eternity?
A: We have simplified our packages for hosting down to two options. Non E-Commerce: $1500 per year and E-commerce: $2,000+ per year. All of our hosting packages are un-metered meaning that you will never be charged extra for going over a "limit." There are occasionally instances though if a site creates so much traffic that it may need to live on it's own server. We can help facilitate this if needed, but is extremely rare. Our yearly package also includes the cost of upgraded your site and patching with security fixes when needed as well as occasional and small web site content changes and phone support.
Q: Will you provide a full copy/backup of our site if requested?
A: Yes and at no cost! You 100% own everything that Eternity creates for you and if requested we will provide a one-time full backup of your website. If additional backups are needed there is a minimal cost of generally $70 for additional backups.
Q: What about uptime?
A: On average we have a 99.9% uptime on our server. We take downtime seriously and required server maintenance and upgrades are always scheduled during off-peak and off-hour times by our management team at the datacenter.
Q: What security certifications does the hosting environment have?
A: Singlehop, who is the vendor we use, has the following certifications.
Q: What about security on your forms?
A: We use Formstack for our forms and info about their security can be found here: https://www.formstack.com/features/security
Q: Is my hosting fee refundable?
A: Unfortunately we do not offer refunds on our web hosting accounts for any reason.